Oracle Service Cloud
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Oracle Service Cloud makes is simple for customers to engage with your brand, your employees to serve customers, and your business to satisfy changing business demands.The business world is changing at a rapid rate, with technology exploding,new communication levels developing and social media prevailing.This combination is forever changing the way customers are interacting with businesses.Delivering modern  customer service  means meeting all these expectations.Oracle Service Cloud makes it possible to better understand customers, and to deliver the right answers  fast at the right time through preferred service routes and devices.
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Features
Benefits
  • Multi-device support.
  • Policy Automation
  • Intelligent auto response.
  • Google integration .
  • Syndicated Knowledge Widget feature Answer feedback
  • Web­-based administration.
  • Security.
  • ​Globalization.
  • Consequential contact center cost rebates.
  • Extremely efficient 24 hour self-service.
  • Advanced clarity into customer concerns.
  • ​Improved customer experience.​